Website Order Return Policy for Shipped items:
Items that are received damaged can be returned within 15 days of shipment unless specifically stated as "Damaged" on the product details page. The packaging must be in the same condition as when initially received.
Used or worn clothing, apparel, Halloween costumes, and accessories may not be returned.
Fashion items such as, but not limited to, Purses and Jewelry can not be returned unless damaged. These items are sold as is. If a item of this type is damaged please take pictures of the box as well as the item and damaged parts of the item to email us with any concerns.
Any defective item or item damaged in transit can be exchanged for a replacement of the same item (or a replacement part depending on the issue), if you send us the request within 15 days of receiving your order. If the item is no longer available, we will be happy to issue a refund.
We may request that you e-mail a picture of your broken or defective item to help us determine what exactly is wrong and if a replacement part would be helpful.
The following issues do not qualify as a defective product:
Minor cosmetic paint issues
All claims are handled through our claims process and any resolutions will be determined by the Claims Department. In most situations, replacements will be provided for approved claims unless items are no longer available. If replacements are unavailable, you will be issued a refund or credit. Your representative will inform you of the status and completion of your claim.
A1 Swag ships only new manufacturer case-packs and cartons that are inspected for quality prior to shipment unless otherwise stated in the product description. However, neither A1 Swag nor the manufacturers we distribute for have a mint condition guarantee. Claims for minor item packaging dents or scratches will not be accepted if the item is deemed sellable by our Claims department.
To initiate the claims process, please contact us at email@example.com.
Please include order number, item name, quantity claimed, description of why you a filing a claim, details of the claim.
**Images/photos are required for damaged or defective merchandise claims. Images of the claimed merchandise and the shipping carton are required. Retain all packaging materials for all claims until it has been resolved. **
A1 Swag will only review shipping damage and Defective claims submitted within 10 days of receipt. For all such claims to be reviewed, they must be properly documented and submitted to A1 Swag prior to any further handling or movement of the delivery by yourself or any agent or forwarder acting on your behalf.
Claims generally take anywhere from 10 - 21 business days for processing once we receive the detailed email with any required images. We will be contacting you if we need additional information.
If the return is due to our error or a damaged or defective product, we will cover any return shipping fees as long as the return is completed through a A1 Swag return option (a prepaid label provided by us). If you choose a self-return option (a carrier or service of your choice) you will pay the cost charged by the carrier selected and will not be reimbursed. We are not responsible for any lost or damaged packages through a self-return option.
If the return is for any other reason, we will not pay for the return shipping fees and you will be responsible for all shipping costs without reimbursement. We are not responsible for any lost or damaged packages returned to us.
Refunds on returns are issued after the product has been received and processed. Refunds are in the original form of payment. In cases where this is not possible, store credit will be issued.
You may view your account to check a refund status. Once we issue your refund there may be a delay for these funds to show in your account:
Credit Cards: Typically 3-5 business days
PayPal: Depends on your PayPal original source of payment. PayPal states up to 30 days.
Store credit: Available immediately
A refused shipment will be treated as a return and any return costs will be deducted from the refund.
If a shipment is returned to us as undeliverable due to an error on your part (such as incorrect address or not home), we will contact you to reship the package; any return and reshipping costs are due before the package is reshipped. Re-shipments for domestic customers may not be eligible for Flat Rate Shipping. Refunds for any undeliverable items will not include original shipping cost.
We typically do not assess restocking fees but reserve the right to do so in some situations:
Returned shipment contains missing, damaged, or opened items
Merchandise inspected by Customs
The return was received after the 30 day return window
Our Customer Service team will contact you with any general concerns prior to issuing a refund.
Instore Purchase Return Policy:
All sales are final. No returns or exchanges